User account issue
Your account may be inactive or missing required info (for example, a mobile number). Check your email is correct. If the problem persists, call us.
Haven’t received a text?
Give it a couple of minutes. If your number is old/incorrect, contact support and we’ll help you get back in.
Lines are open Monday–Friday 9am–5pm (excl. public/bank holidays).
- Call the support team on 0800 910 10 40
- Complete security verification
- We’ll reset your account details